Privacy Policy

1. Who We Are

NoventisLab LTD ("NoventisLab", "we", "us", or "our") is a private limited company registered in England and Wales (Company No. 17168303). We operate a portfolio of digital products and this website at noventislab.com.

For the purposes of UK GDPR and the Data Protection Act 2018, NoventisLab LTD is the data controller for personal data collected through our website and products.

You can reach us at: legal@noventislab.com

2. Data We Collect

We may collect the following categories of personal data:

• Contact information — name, email address, when you contact us directly
• Usage data — pages visited, time spent, browser type, device type, and IP address (collected via analytics tools)
• Communications — content of messages you send us via email
• Technical data — log files, crash reports, and diagnostic data from our products

We do not collect sensitive personal data such as financial information, health records, or government identification numbers through this website.

3. How We Use Your Data

We use the data we collect for the following purposes:

• To respond to your enquiries and provide support
• To improve and maintain our website and products
• To understand how our products are used (analytics)
• To comply with our legal obligations
• To send product updates if you have opted in to communications

Our legal basis for processing your data under UK GDPR is: legitimate interests (for analytics and product improvement), contract performance (when delivering a product or service you requested), and consent (for marketing communications).

4. Data Sharing

We do not sell your personal data. We may share data with third-party service providers who assist us in operating our business, including:

• Hosting and infrastructure providers
• Analytics platforms (e.g. privacy-first analytics tools)
• Email service providers

All third-party processors are bound by data processing agreements and are required to handle your data in accordance with applicable data protection law.

We may disclose data if required by law, court order, or to protect the rights and safety of NoventisLab or others.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Specifically:

• Email communications: retained for up to 2 years
• Analytics data: retained in anonymised or aggregated form
• Legal or compliance records: retained as required by applicable law

When data is no longer required, it is securely deleted or anonymised.

6. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — request a copy of the data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your data ("right to be forgotten")
• Right to restriction — request we limit how we process your data
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests
• Right to withdraw consent — where processing is based on consent, you may withdraw at any time

To exercise any of these rights, contact us at legal@noventislab.com. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Cookies

Our website may use cookies and similar tracking technologies. We use only the following categories:

• Strictly necessary cookies — required for the website to function correctly
• Analytics cookies — used to understand how visitors interact with the site (only with your consent)

You can control or disable cookies through your browser settings. Disabling cookies may affect certain website functionality.

8. HearMe — Accessibility App

The HearMe application requires access to your device's microphone solely to capture ambient sound and route it to your earphones. Specifically:

• Audio is processed entirely on-device. We do not transmit, store, or analyse your audio data.
• No audio recordings are made by NoventisLab.
• Microphone access is only active when you explicitly use the app's sound amplification feature.
• We collect anonymised crash reports and diagnostic data to improve app stability.

HearMe is provided free of charge as a public benefit tool. There is no in-app advertising and no monetisation of user data.

9. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us at legal@noventislab.com and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website or products after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: legal@noventislab.com
• General enquiries: contact@noventislab.com
• Company: NoventisLab LTD, registered in England & Wales, No. 17168303